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Colonel Xpress
Liquor
FAQ

Frequently Asked Questions

Need Help with an order? 

Click on the CHAT HERE Button on your app or the site where you are placing or have placed your order and one of our local service representatives will greet you soon. 

How do I place an order? 

Berea Delivery is a marketing and technology company bringing customers and restaurants closer together. Order from any of our partner restaurants by clicking on the Restaurants tab found on the left side of the screen.

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What are your delivery fees? 

Our  delivery fee starts at $2.99 includes the first miles from the restaurant to the destination. The fee increases the further away your address is from the restaurant ordered. 

Addresses that remain unchanged from a previous order and/or are incorrect will be charged an additional FEE to compensate for any lost mileage and time. Please call as soon as possible to make changes to an incorrect address.

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Why didn't I receive a receipt with my order? 

We have transitioned to a paperless system for most restaurants. Receipts are sent to the email associated with your account. To have your receipt sent to another email address, please send an email request to: bereadeliveryteam@gmail.com

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Does my order include a tip for the driver? 

Our affiliated, self-employed delivery professionals do work for tips! Please remember to tip your driver when prompted at check out. The delivery fee IS NOT a tip for the driver.

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How long does it take for delivery? 
Typically between 30 minutes up to one hour for deliveries. All delivery times are estimates and are not guaranteed.

Avoid delays by scheduling your delivery in advance. You can schedule deliveries days, weeks, or even months in advance by selecting a date from the calendar on the home page. This is great for special occasions or surprise dinners.

Note: Please ensure the telephone number used when placing the order is accessible at the time of the schedule delivery. 
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May I cancel my order? 
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call  (859) 779-9210 and a manager will assist you.
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What are my payment options?

We accept Visa, Master Card, American Express, and Discover credit cards.

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I have a problem with my order, what should I do?

If there are any problems with your order, you must USE THE CHAT Feature from the app or site where you placed your order within 10 minutes after the order has been delivered. If an item was missing or incorrect from your delivery we will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount of that item. If your delivery professional has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.

Note: Special requests are special requests and may not be honored in the comments section if an additional charge is required or if the restaurant is not able to comply. If a restaurant does grant a special request that incurs an additional charge from the restaurant that charge will be added to your bill. 

We do not issue refunds for orders. Should you have an issue with how your food was prepared, we recommend that you contact the restaurant for a resolution. We are contractually obligated to not refund any orders without consent from the restaurant.

Note: Madison Delivery LLC dba Berea Delivery is not a Delivery Service. Madison Delivery LLC dba Berea Delivery is a Restaurant Marketing Firm. When engaging our company, you are hiring the services of a Self-Employed Delivery Professional. Our delivery professionals priority and responsibility is to pick up your order from a restaurant and deliver to your address in a timely efficient manner as is safely possible. 


PLEASE CONTACT Colonel Xpress WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES